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Official Portal for
Department of Irrigation and Drainage
Ministry of Natural Resources and Environment
Most View

Mobile Application

Client Charter Achievement 2017

Client Charter Achievement of the Department of Irrigation and Drainage (Until end of October 2017)

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given (Monthly)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

1.

Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.

179

100

0

0

179

2.

Provide forecasts and warning dissemination for monsoon flood in 6 hours lead time via PublicInfobanjir website for rivers with flood forecast model.

4

50

2

50

6

3.

Provide technical review for complete application of EIA, land development and reclamation for residential, industrial, commercial and agricultural sectors within one (1) month.

 

a. BPB

6

100

0

0

6

b. BPLS

33

87

5

13

38

c. BPZP

13

65

7

35

20

d. BPSAH

184

100

0

0

184

e. BSMA

0

0

0

0

0

4.

Supply the followings information within seven (7) working days

 

a. Hydrological Data

384

384

0

0

384

b. Hazard Map/ Flood Map

7

100

0

0

7

c. River Basins Data

5

100

0

0

5

d. GIS Data

60

100

0

0

60

e. Coastal Zone Data

4

67

2

33

6

5.

Ensure viability of access to JPS portal at 95%.

100

100

0

0

100

Monthly Client Charter Achievement

Client Charter 1

Client Charter 2

Client Charter 3

Client Charter 4

Client Charter 5

 

Client Charter Achievement for Jan 2016 - Dec 2016

Client Charter Achievement for Jan 2015 - Dec 2015

Client Charter Achievement for Jan 2014 - Dec 2014

Client Charter Achievement for Jan 2013 - Dec 2013

Client Charter Achievement for Jan 2012 - Dec 2012

Client Charter Achievement for Jan 2011 - Dec 2011

 



Last Updated 2017-12-14 09:41:23 by Siti Nor Aina Binti Zulkapli

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